Company description: The Clinix Health Group (CHG) assists communities to live longer, healthier lives through the provision of quality and affordable healthcare. The group provides integrated world-class healthcare systems both internally and externally to the broader ecosystem as a trusted local citizen.

Job Title                            :SAP IS-H Functional Support Consultant

Location                            :Clinix Head Office (Hyde Park)

Reports to                        :SAP Support Manager

JOB SUMMARY

The SAP Functional Support Consultant (IS-H {Patient Admin/Billing}/ FI {Finance} / MM {Pharmacy}) provides end-to-end functional support for SAP ECC 6.0 (IS-H, FI, and MM) within the Clinix Health Group environment.

REQUIREMENTS

Minimum Qualifications

• Bachelor’s degree in information systems, computer science or equivalent qualification

• SAP Certification IS-H, FI and MM preferably

Minimum Experience

• Must have 5 years of experience working with SAP IS-H in health environment
• Proven experience in a private healthcare environment, with exposure to clinical systems.
• Experience with master data management, SAP configuration, user access, and authorizations.

Key Competencies

• Understanding of healthcare compliance and data privacy regulations
• Strong incident management and vendor liaison skills.
• Experience supporting audits, compliance, and financial governance.
• Strong analytical, problem-solving, and communication skills.
• Able to work onsite with cross-functional teams.

Advantageous

• Master’s degree in information science or equivalent qualification
• Exposure to Electronic Medical Records (EMR) systems and IS-H decommissioning projects.

DELIVERABLES

• Serve as first point of contact for SAP incidents logging via Fresh Service (~10 tickets/month).
• Manage tickets end-to-end, including analysis, troubleshooting, escalation, vendor coordination, and closure.
• Provide functional replication, root-cause analysis, and validation of fixes before taking to SAP Production.
• Challenge vendor solutions that are incorrect, over-engineered, highly priced, or misaligned with business needs.

• Maintain master data including Master Tariff files, roles, and configuration per operational and regulatory requirements.
• Collaborate with clinical and administrative users to resolve operational issues.
• Provide configuration-level support for SAP FI:
• General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Asset Accounting (AA).
• Support healthcare billing → FI integration, Revenue Accruals and reconciliation processes.

• Collaborate with SAP vendors and service providers, providing functional analysis and validating fixes.

• Ensure timely resolution of queries and adherence to SLAs.

• Support and coordinate User Acceptance Testing (UAT) across SAP modules.
• Create and maintain functional documentation, training manuals, and process flows for existing and any new developments.
• Support change management initiatives related to SAP enhancements, EMR integration, and S/4HANA readiness.
• Provide scheduled and ad hoc training to Clinix group of hospitals

• Assist in aligning SAP ECC processes to the future S/4HANA target state.