Company description: The Clinix Health Group (CHG) assists communities to live longer, healthier lives through the provision of quality and affordable healthcare. The group provides integrated world-class healthcare systems both internally and externally to the broader ecosystem as a trusted local citizen.

Job Title             : Operations Manager: EMS

Location             : Clinix Head Office (Hyde Park)

Reports to         : Fleet and EMS Manager

JOB SUMMARY

To oversee all daily operations and imperatives, work through shift leadership to select and evaluate EMS staff and track and report out daily, weekly and monthly utilization statistics. This individual will contribute and adhere to organization's budget as it relates to operations and other areas of responsibility.

REQUIREMENTS

Minimum Qualifications

• Matric
• ALS (Advanced Life Support) or ILS (Intermediate Life Support) certificate
• HPCSA Registration

Minimum Experience

• Minimum of 5 years of operational experience in emergency medical services
• 3 years in a leadership role
• Driver's license required, Code 10 & Pdrp
• Experience with operational areas, such as vehicle operations and maintenance, EMS protocols scheduling, utilization review

Key Competencies

• Clinical Case Management of Patient report forms
• Computer Literate (Office essentials)
• Presentation skills
• ICD Coding and NHRPL Billing
• Monthly Reporting activity and revenue
• Healthcare management
• Risk control and mitigation
• Time management
• Interactive communication
• Planning and organizing

DELIVERABLES

• Oversee the daily operations, strategic planning, and efficient delivery of ambulance services.
• Coordinate and oversee the provision of medical services for events, ensuring proper planning, resource allocation, and staffing.
• Provide leadership and guidance to a team of emergency medical personnel and support staff.
• Monitor safety standards and ensure compliance with regulatory requirements, industry standards, protocols, and best practices..
• Manage stock utilization and drive product management processes within unit together with relevant stakeholders.
• Responsible for compliance with and enforcement of company/department policies and procedures.
• Ensures inspection of emergency vehicles and make sure that all equipment complies with rules, ordinances, and regulations.
• Investigates and resolves incoming customer service inquiries from hospitals, nursing staff, and patients pertaining to field employee performance and patient care. Troubleshoot immediate issues as they arise: risk management issues, infection control, HR incidents, etc.