Patient Services Manager
Clinix Health Group (Pty) Ltd
Vosloorus, Gauteng
Permanent
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Posted 18 June 2024 - Closing Date 08 October 2024

Job Details

Job Description

Job Title                      :  Patient Services Manager

Location                       :  Clinix Botshelong-Empilweni Private Hospital (Vosloorus)

Job Summary:

To plan, organize and execute the revenue cycle management at a hospital facility. The incumbent manages a team of specialist that contribute to hospital finances through accurate billing and risk mitigation processes.

Minimum Qualifications and experience:

  • Bachelor’s Degree in Nursing with Anatomy and Physiology qualifications
  • Current registration with SANC.
  • 2-3 years’ experience in similar role in private health care.
  • Intermediate and Advanced CPD and ICD coding
  • Computer Literacy.

Minimum Duties:

  • Deliver on the hospital’s revenue cycle management operating plan.
  • Inspect work performed in the revenue cycle management team and ensure work is performed according to CHG quality standards.
  • Research, enable and consult on improvements and opportunities to harness technology.
  • Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
  • Ensure the development, alignment, mapping and implementation of end-to-end standard operating procedures / processes.
  • Ensure efficient management Reception, Admissions, Case Management and Billing Auditing departments.
  • Ensure revenue and collections targets are achieved by effectively the department.
  • Monitor and ensure WIP (Work-in-Progress) is within the agreed upon periods.
  • Ensure overall rejections are within the acceptable threshold.
  • Review, audit and sign off on all consignments to ensure accuracy of billing and minimisation capital loss.
  • Conduct daily EOC (End of Case) reconciliation to ensure billings are done within the allotted timeframes per funder standards.
  • Ensure case managers follow proper coding protocols to reduce rejection rates.
  • Ensure case managers maintain an up-to-date register of length of stay and update the funders regularly to ensure all services rendered are paid for.
  • Develop and implement admissions process and protocols and ensure the adherence of all admissions staff to maintain standards.
  • Ensure that all files requested and utilised are in accordance with CHG standards.
  • Review services (together with relevant stakeholders) on SAP to ensure optimisation of billings of services.
  • Analyse data trends relating to rejections and short payments.
  • Lead and drive the accurate and business billing process to ensure Patient Services metric targets are achieved.