We are looking for a knowledgeable and proactive SAP HCM/SF Support Specialist to join our team. The ideal candidate will have a strong background in SAP Human Capital Management (HCM) and SuccessFactors (SF) modules, with a focus on providing exceptional support and troubleshooting services.

Minimum Requirements:

• Bachelor’s degree in human resources / information technology/ related field.
• SAP Certification in HCM and/or SuccessFactors.
• 3 Years SAP HCM/SF experience.
• Project management capability, preferably within HR technology implementations.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple support requests.
• SAP certification in HCM/SF is a plus.

Minimum work experience:

• Manage SAP HCM/SF system through a logical, systematic, consistent and credible process in line with Group policies, procedures and relevant legislation to meet business needs.
• Analyse SAP HCM/SF data in order to identify and resolve discrepancies on time and accurately.
• Update all organisational structures onto SAP HCM accurately in line with group policies, sign-off process and agreed service levels.
• Leverage all capabilities of SAP HCM/SF to optmise Group processes.
• Develop/Configure, System Test, Integration, Functionality Testing and UAT, Deployment, Post-go live support/Hypercare)
• Analyze and assess the feasibility of client requirements, impacts and gaps in the standard delivered functionalities of SAP SuccessFactors
• Conduct system walkthrough / demo to explain the current configuration functionalities of each iteration
• Investigate and understand stakeholders’ needs to enable delivery of a quality service.
• Ensure business users maintain the minimum level of access needed to fulfil their mandate, while ensuring segregation of duties is adopted for all business processes driven through SAP.
• Ensure all business stakeholders are adequately (and regularly) trained and assessed for their competence to use the SAP HCM/SF Production system.
• Work within the developed performance management framework and ensure compliance with HR employee standards
• Identify repeat failures that contribute to wastage
• Ensure all relevant system documentation on HR processes and governance procedures as well as adherence to Clinix IT governance, cyber and network security
• Assistance with writing of Technical and Functional specifications
• Must coordinate final testing of UAT prior to changes being approved and placed into Production
• Conduct regular system maintenance and updates.
• Document and track support requests and resolutions.
• Stay informed about the latest SAP updates and best practices.